At this time Sobel Skin RX is only available in US.
Shipping & Handling Charges are as follows:
$7.00 flat fee for domestic, all states within the USA
$12.00 for 2 day expedited
The processing time for orders is 48 hours. After your order has been shipped, delivery time within the United States is 2-5 business days. Please keep in mind that during holidays or restocks, this time may vary.
Sobel Skin RX is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Sobel Skin RX ships via USPS
Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.
Please contact email@example.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.
Unfortunately we are not able to cancel an order once it has been placed.
We are unable to offer refunds, returns, or exchanges. All sales are final.
In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status at: https://www.sobelskinrx.com/pages/track-my-order
You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to firstname.lastname@example.org with a screenshot of the duplicate charge for further assistance.
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at email@example.com with your inquiry.
We accept online payments through Visa, Mastercard, American Express, Google Pay and Paypal.
Our formulas are made in the USA.
When possible, we choose naturally derived ingredients over synthetics in all formulations.
We are in the process of vegan certification
Sobel Skin RX does not use parabens or sulfates in any of our products.
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
Yes, all products have been tested by a board certified dermatologist, and have passed all required safety testing.
Yes, all products have been tested by a board certified dermatologist and have passed industry standard testing.
Our products have all been safety tested, but because of our highly active ingredients, it’s best to check with your doctor while pregnant or breastfeeding.
This is normal. Our bottles are glass and slightly translucent and our formulas are high concentration. Pure Retinol is bright yellow in appearance. Because we formulate our product at a high concentration that will actually deliver results to the skin, the cream that the Retinol is contained in looks slightly yellow. If another skin cream says it contains Retinol, but is pure white in color, chances are it does not contain enough Retinol or the retinol has already broken down so you will not see the same results.
Our products are all unscented and Fragrance Free.
Due to our sustainable glass packaging system and high concentration emulsions, please prime prior to use by pumping for 1-2 minutes until the first dose of the high potency product is dispensed.
We want you to love your Sobel Skin Rx purchase, so if you are not totally satisfied, please send an email to firstname.lastname@example.org within 30 days of your purchase, and we will provide a return authorization and mailing information. We will be happy to remit your account for the full amount of your purchase, minus shipping. If the product is unopened, we will happily exchange it for another Sobel Skin Rx product, refunding or charging the difference. Shipping fees are non-refundable. Please note: Our warehouse does not accept returns. We cannot ensure that we will be able to properly locate and handle your return without the return authorization and the correct return address.
All items purchased directly from drsobelskinrx.com may be accepted for a return. If you purchased a Sobel Skin Rx product from one of our authorized retailers, please contact them for assistance.
If the product is unopened, we will happily exchange it for another product of equal value.
If you would like to return a gift that was shipped directly to you, we can provide a gift credit for the value of your return.
We’re sorry, but shipping fees are non-refundable. You will be responsible for paying for your own shipping costs when returning your items. We recommend that if you are shipping an item over $75 that you use a shipping service with reliable tracking or insurance. If a return item is lost in the shipment back, we cannot issue a refund.